OUTLET SALE FAQs

Where is the Dala Outlet store located?

17A Enterprise Ave
Ottawa, ON.
K2G 0A7

GET DIRECTIONS →

What will the discounts be?

Slightly used and out of box items will be discounted from 50% to 75% off. New in box items will be discounted from 30% to 40% off.

Are items returnable?

No returns or exchanges. All items are final sale.

Can I use a gift card or a promotional coupon?

Gift cards or promotional coupons will not be accepted at the sale.

Can I pay with cash?

No. We only accept credit and debit.

Do you offer delivery? Is it free?

We do offer delivery! For local delivery (50km from City Hall), it is a flat rate of $75 for drop-off delivery. If you are located further, we will provide you a quote.

When will my delivery be scheduled?

Our team will do their best to get it to you asap after the sale. We will have lots of deliveries to execute. Please be patient with us. Pickups can be arranged during our regular warehouse business hours.

Can I pick up my purchase at a later date?

Yes, you can pick up your items until Wednesday, June 5th 2024 by notifying the cashier. Pick-up will be available at our warehouse (17A Enterprise Ave) during our warehouse hours from 9 AM - 4 PM, Monday to Friday.

Can I reserve something in advance?

All items are first come first serve.

What to bring for serious shoppers:

Tape measurer, sample of your paint, sample of your floors, images of your space. Our design team will be on site to help!

Are dogs allowed at this event?

No. We will not allow dogs at this event, except for service animals.

Are strollers allowed at the sale?

Yes! However, keep in mind that the space will be tight and packed with furniture.

If I have already shopped at Dala Decor, will my information already be on file?

Yes, if you have already made a Dala purchase, your information will be saved in our system. If not, the cashier will require your name, phone number, email address, and
physical address if pick-up or delivery is required.

Are there washrooms available on site?

Absolutely. There will be washrooms available for your convenience.

Is there parking available?

Yes see map below for parking instructions.

The areas highlighted in yellow indicate available parking spaces for anyone attending the sale. 

GENERAL FAQs

What does lightly used mean?

Lightly used refers to the item being previously utilized for display purposes in our showroom or as part of a staging project. In both cases, the item has experienced minimal usage and has predominantly served for photography purposes. The lightly used portion comes from moving the product in and out of our showroom, trucks and homes.

Can I see the used product before I purchase it?

Of course! Our outlet store welcomes visitors during the following hours: Monday to Friday, from 10 am to 7 pm. However, if you're unable to personally visit our store and would like to purchase a used item, please feel free to contact our team via phone or email. We'll be glad to assist you by providing photographs and videos of the actual product in real-time, ensuring that you have a clear understanding before making a decision to proceed.

How do I care for my Dala product?

Please visit our product pages for product specific instructions on how to best care for your Dala products.

Where are your products made?

Our product line is designed by our team in Ottawa, Canada. We work with factories in Canada, Turkey and Europe to create design forward  pieces that work together in our curated collections.

Will you sell or distribute my information to other companies?

No. We'll only communicate with you if you want to hear from us and we will never provide your information to other companies.

Do you charge sales tax?

We charge sales tax in provinces where we are required to by law. Any applicable taxes will be displayed clearly at checkout.